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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Toadius69
Level 8

Discovery plus app keeps pausing

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Anyone else having issues with the discovery plus app?  Ours keeps pausing and skips about 1 second of dialogue.  We have restarted, deleted, signed out, re loaded, restarted router.   Continues to happen.  Any ideas or similar issues?

2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery plus app keeps pausing

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Hi everyone,

Thanks for the posts.

As previously stated, for more information about that channel's features and functionality, you'll want to contact Discovery+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: Discovery plus app keeps pausing

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Hi @AStarr,

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us

Thanks,

Mary

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296 REPLIES 296\
optikhog
Level 13

Re: Discovery plus app keeps pausing

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Same. It feels like it is trying to cut in for a commercial. 

Dogears
Level 7

Re: Discovery plus app keeps pausing

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Exactly the same experience as the others.   Cuts out for couple seconds like it's looking for a commercial.. Anybody solve the issue?

MynameisJeff
Level 7

Re: Discovery plus app keeps pausing

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I was wondering if it was just me. I recently upgraded my roku, so didn't think it was my box Smiley Sad

brookewestphal
Level 7

Re: Discovery plus app keeps pausing

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Same with me. Pauses every few minutes for about 3 seconds before it continues. I hope they resolve this soon. 

It
Level 7

Re: Discovery plus app keeps pausing

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Yes it pauses every 5 mins or sonfor 3 to 5 seconds!! Constantly... very annoying please fix asap. Can't uninstall because roku won't let you and I've even tried turning the 4k setting down to 1080p and still doent help. WHY!!!! Please update soon or fix. I can't take much more even though its such an awesome app!!!!

Windeecity
Level 8

Re: Discovery plus app keeps pausing

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I'm having the same issues with pausing for about 3 seconds, seems it happens every 5 minutes. I have 2 TV's with Rokus and both are having the same issue. I'm also experiencing a blackout screen with no sound after an episode of what I'm watching ends. Very frustrating. Don't think I'll be signing up after the trial ends

optikhog
Level 13

Re: Discovery plus app keeps pausing

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Everyone, I have submitted a support request here:

https://help.discoveryplus.com/hc/en-us/requests/new

I'd suggest everyone else in this thread do the same so that they pay attention to it.

Toadius69
Level 8

Re: Discovery plus app keeps pausing

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Thanks!  I just submitted also.  

AmyMarket1
Level 7

Re: Discovery plus app keeps pausing

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I have also been having issues with the pausing of shows on my Roku device pertaining to Discovery Plus. I also filed a complaint and hope that they can fix this fast. Glad I’m not alone.