Channels & viewing

[jtodd76]

For those having confusion with clearing the cache:

Go into discovery+ app under your profile. Arrow to the left to get into your menu. Arrow down to your account and then sign out. 

Press your home button on your remote a couple times to make sure you're at your home screen. Then follow these steps carefully. 

1.) Press the home button on your remote 5 times back to back.

2.) Press the "up" button ONCE

3.) Press the "rewind" button 2 times

4.) Press the "forward" button 2 times

You should see the menu on the left scroll and the Roku will restart after 15-20 seconds.

Sign back into Discovery+ app and see if this helps. Do this on all devices having this problem. 

[kt22]

This is happening to me too on the commercial-free D+ app. It's very annoying and never happens on any other streaming service. I contacted D+ and they suggested I uninstall the app (not possible, it only allows you to check for updates) and clear the Roku cache, which I did, and it didn't help. I told them they really need to fix this if they want to keep subscribers.

[Imemine]

Same here with everything that you stated. I even sent them a picture showing I could not delete the app. He wrote back and said I never heard of that before I'll get back with you and that was 3 weeks ago. I've done everything I could. Not sure what else to do I know it doesn't happen on fire stick or on Apple

[PhxAudioPhile]

Having same issue. Discovery support has been useless. Don’t know if they are clueless or just playing dumb. 

[JaredKFan]

They sure seem clueless to me, as we keep telling them we have done exactly the things they suggest to do, over and over - and the problem still exists.

[Imemine]

The last time I talked to them last week and they wanted to know what device I was using, version of Roku, what version of Discovery Plus and I sent them all that information and they never responded back. this has happened at least five times they only respond once to each incident and never respond to your answer.

[richarddryjr]

I started with this Non-ad subscription the week of the launch and this pause issue is on every show for Discovery plus. Tech support said it was my Samsung TV at first then after I told them I was on Roku Ultra they said it’s the issue and they are working on it. I foresee a major loss of business for them when people start leaving over this after it gets wide Facebook publicity. 
please FIX ASAP!!

[richarddryjr]

Clearing cache won’t fix the issue as I have done it. I have a 50” Samsung and a Roku Ultra and it’s still an issue. 

[Imemine]

For a while Discovery Plus tried to make me believe it was Roku. Because when I pause the discovery plus channel to do something else it tends to pause more often which they believed was a buffering problem. But it doesn't happen on any other app that I watch and pause. Even when my Roku goes in the screensaver mode and I come back and start watching again the shows never pause. So it has to be the discovery Plus app. No question in my mind. It's a process of elimination. The only app that doesn't work correctly is Discovery Plus. But I have to admit I'm enjoying the shows even with the pause, I do hate when it throws me out and restarts my Roku which only happens with the discovery plus app.

[richarddryjr]

Hi Lmemine,

A couple of things to note, this issue is truly an app issue since the pauses happen on multiple different shows and I asked a friend who’s a Video Guru in the media industry and told him everything happening and he said clearing cache won’t fix that it’s a code bug in the App. Discovery plus SHOULD have a ton of software engineers on this before it starts to blow up on them. 

Rich