Channels & viewing

[Bobbien333]

I'm sorry. That annoying. Still under warranty? How old? What is your Roku Version?

[decker12]

Same thing here, top google search led me to this thread.

Roku Ultra from 2017 in my case. Every Discovery Plus show pauses for about 5 seconds at least once every 10 minutes. I am using the ad-freeDiscovery Plus subscription.

It's not pausing in a logical place where they'd put a commercial, either. Pauses right in the middle of some guy talking for instance.

Seems to happen more often if I pause the video for some reason first, like if I go to get something to drink. I'll come back, hit Play again on the show I'm watching, and within a couple of minutes I'll get that 5 second freeze/pause.

Happens in every show we've watched on Discovery Plus. It's not game breaking but it is annoying.

[onesuperuser]

Write to Discovery+ !!!!

[Windeecity]

I did write to Discovery!

[jtodd76]

Is this only happening on Roku Ultra devices? All of mine are a few years old and it's happening at office and home. I'm not hearing of it happening on other Roku devices. Trying to figure out if this is a common theme with Roku Ultras that are a few years old. 

[Bobbien333]

My devices are a year old and up to date. It doesn't happen with other apps and I haven't installed new apps to change anything.

[onesuperuser]

Reported the following to Discovery:

The Roku player is model 4640X Roku Ultra, software version 9.4.0 build 4200-29.  

The discovery+ application is Version 1.1 b 3 dated Jan 13, 2021.  Shown on the app as developed by Discovery Community.

[AStarr]

Mine is a Roku stick. Only managed to watch 3 shows - and couldn’t finish 1 of those- during my free trial 😞 

[AStarr]

Clearing the cache didn’t help me, & I saw someone else said it didn’t help them either. I understood why they asked for that, but it didn’t help.

[AStarr]

I haven’t heard back from them in 5 days. My free trial ended, so I’m watching here to see if it’s fixed - would be great if they sent out progress reports- or “working on it” messages.