Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Elou
Newbie

Re: Discovery plus app keeps pausing

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Yes. Same for me too. It wouldn’t suck so bad if it was a simple pause that picked up in the same spot, but I miss certain content. 

Re: Discovery plus app keeps pausing

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Thanks I submitted a request also

jtodd76
Binge Watcher

Re: Discovery plus app keeps pausing

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I'd like to know what all devices this is happening? All of my devices are Roku Ultra's that are a few years old. My son has a TLC TV with Roku and it's not happening to him. I wonder if this is device related in some way? Just a thought.

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Cat1371
Channel Surfer

Re: Discovery plus app keeps pausing

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Same thing dor me except when it pauses/freezes it shuts down my Roku TV. Im paying for a streaming service that I can't use without getting so annoyed that I just go watch something different. Roku needs to reimburse customers because if i go to the channels separately (HGTV,ID GO etc) there's no issue. Si this has to be Roku

Sarenee77
Newbie

Re: Discovery plus app keeps pausing

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I have the paid version and same issues, today it seems a bit less, but still happens at least once per hour show, I've been watching since the service started and it was every 5 minutes. I have 4 rokus and it's the same on all devices. 

onesuperuser
Binge Watcher

Re: Discovery plus app keeps pausing

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Received the same instructions.  The third step failed to match the options on my Roku.  Clearing cache probably didn't happen.

Wrote back to them again giving details.  Can understand the ad breaks but not the pauses.

onesuperuser
Binge Watcher

Re: Discovery plus app keeps pausing

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Reported the issue the second time this afternoon.  Can understand the newness and why there might be bugs.  Cannot understand the service not addressing the problem right away.  It would be best for Discovery+ to issue a note to all it's customers giving a status on where they stand with fixing it.

Bobbien333
Channel Surfer

Re: Discovery plus app keeps pausing

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Exactly for me too. Pause/freeze, skips to a farther spot in show and/or that you've seen before too.  Its a mess. 

onesuperuser
Binge Watcher

Re: Discovery plus app keeps pausing

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Assuming that Discovery + supplied the app to Roku, seems like it's up to Discovery + to troubleshoot and supply a new app.

Since this is a Roku community, strongly suggest reporting issue to Discovery.  The more voices that they hear the faster the response.  Then again, since it's so new, can see Discovery having many, many problems to overcome before things smooth out.

Write to them anyway.

kjkamom
Newbie

Re: Discovery plus app keeps pausing

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Mine crashes at the end of the episode on all of my Roku devices.  I’ve uninstalled and reinstalled the app and hard rebooted the TV’s and box (discovery+ calls this clearing the cache) and it’s still happening.  I did log a ticket with Discovery but given some of the other comments, I’m not impressed.