Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Discovery + keeps crashing on Roku premiere

Updated the software and installed Discovery + on my Roku premiere. It runs as long as I don't pause (or stop) the show and then tells me that I don't have an internet connection (Error:10012). The same happens when the show ends, and I want to watch another episode.
If I wait a little bit, it starts playing the next episode, but it doesn't show the picture, only sound (the same error code on the screen)...
To solve this, I need to exit the Discovery + app (or reset the Roku). My internet connection was tested multiple times with no issues (no issues with other apps on the same device). I have the latest available SW version.
Thanks for your help.


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Level 7

Re: Discovery + keeps crashing on Roku premiere

I have the same issue exactly on my roku tv

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