Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.
Does this clear up the issue you are seeing? Please keep us posted.
Re: Discovery app won’t launch , deleted and downloaded several times,
I have this exact same problem. Only on my Roku Ultra, my other 3 Roku load discovery+ just fine. I removed, restarted, then added it back still closing on start up. I removed and Unplugged from the wall for 60 sec, plugged back in, added back, still crashes. I then did every variation of this that I could think of including disconnecting all of my computers and wireless devices and restarting my entire network. Nothing seems to work.
Is this the only channel that you are experiencing this issue with?
Can you please provide us the following information:
-Roku device model
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information we will be able to investigate the issue further.