Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Stevenap
Level 7

Discovery app won’t launch , deleted and downloaded several times,

Roku tv , discovery app , won’t launch . Deleted and downloaded several times. Opens for a couple seconds and app. Closes 

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery app won’t launch , deleted and downloaded several times,

@Stevenap

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Master4th
Level 7

Re: Discovery app won’t launch , deleted and downloaded several times,

I have this exact same problem. Only on my Roku Ultra, my other 3 Roku load discovery+ just fine.
I removed, restarted, then added it back still closing on start up.
I removed and Unplugged from the wall for 60 sec, plugged back in, added back, still crashes.
I then did every variation of this that I could think of including disconnecting all of my computers and wireless devices and restarting my entire network.
Nothing seems to work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery app won’t launch , deleted and downloaded several times,

@Master4th

Thanks for the post.

Is this the only channel that you are experiencing this issue with?

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mscog
Level 7

Re: Discovery app won’t launch , deleted and downloaded several times,

I am having the same issue with discovery + is was always working till today.

roku tv.  7120x

serial number.   Ysm00my812009

software version 10.0.0 build 4209-30

device Id fv283m812009

tried deleting app unplug tcl tv then reloading app no go

Michael Scoggins

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RokuMary-F
Roku Employee
Roku Employee

Re: Discovery app won’t launch , deleted and downloaded several times,

Hi @Mscog,

Thank you for reporting this issue to Roku Community and providing information.

Is this the only channel that you are experiencing this issue with?

We recommend trying to remove the channel again, then update the Roku device by going to Settings > System > System update > Check now, restart your Roku device, and add back the channel.

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Mary

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