Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Blunn
Level 7

Discovery + app crashing

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My Discovery+ app stopped working on my Roku Premier . I have deleted the Discovery app several times , rebooted the Roku before , after reinstalling the Discovery app . I’m still seeing “something went wrong . Let’s try again “ Reload the app . The Roku is on the latest version 10.0.0.4209-91 . I have reset the Roku screensaver , video settings, etc , still has the same error . All my other apps are working great . 
any suggestions?

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Discovery + app crashing

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Hi @Blunn

Thanks for letting us know all that you've done.

Does the issue and error message only occur on one channel or across other channels installed on your Roku device?

If it's just on Discovery+, we recommend reaching out to Discovery+ Customer Support to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: https://help.discoveryplus.com/hc/en-us

We appreciate your understanding.

All the best,
Kariza

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RokuKariza-D
Roku Employee
Roku Employee

Re: Discovery + app crashing

Jump to solution

Hi @Blunn

Thanks for letting us know all that you've done.

Does the issue and error message only occur on one channel or across other channels installed on your Roku device?

If it's just on Discovery+, we recommend reaching out to Discovery+ Customer Support to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: https://help.discoveryplus.com/hc/en-us

We appreciate your understanding.

All the best,
Kariza

View solution in original post

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demsd
Level 13

Re: Discovery + app crashing

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Working fine on all my devices. Might be Discovery needs to fix it. Have you tried their website?

Roku Ultra 4670X
40" TCL Roku TV
50" TCL Roku TV
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