Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KMKLV
Level 7

Discovery+ ... anyone else experiencing "stalls" in the playback?

I've watched several of the Discovery+ channels and have experienced intermittenet "stalls" during playback. They last for several seconds, then playback resumes. 

5 REPLIES 5\
douginct
Level 7

Re: Discovery+ ... anyone else experiencing "stalls" in the playback?

Yup - same here.  Plays fine on my Mac but both Rokus keep stalling.  Unwatchable!

TT6
Level 7

Re: Discovery+ ... anyone else experiencing "stalls" in the playback?

Can’t add discovery plus or HBO/MAX, says channel install failed. No problem adding other channels. I deleted several channels, did a system restart, repaired the remote & still can’t add them. I didn’t create a new account, should I have to? Anyone know what to do?

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DJRM
Level 7

Re: Discovery+ ... anyone else experiencing "stalls" in the playback?

Yes, same here. Halting freezing or crash back to home screen.

Codyu
Level 7

Re: Discovery+ ... anyone else experiencing "stalls" in the playback?

Same here. It’s happening so much it’s almost unwatchable. 

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KMKLV
Level 7

Re: Discovery+ ... anyone else experiencing "stalls" in the playback?

I've contacted Discovery+ customer service and they say they're working on it.  I hope so.

I'd encourage anyone else having this issue to contact them also.  Let's be a big squeaky wheel.

discovery+ <support@discoveryplus.zendesk.com>

 

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