Channels & viewing

[brianfarley]

Hello,

We have 2 Roku devices, different models, same problem on both.

We go to Discovery Plus, watch a show and if we return to Roku home screen and reenter Discovery plus we are locked in the show (title screen) we were just watch and can't navigate anywhere other than the Roku home screen.  Can't play the show, can't back button, up, down, nothing.    The Roku must be restarted to reset the channel.  Started about a week ago.  Normally when reentering Discovery plus we land on the Discover plus home page or user select page.  

All other channels acting normally.

Thanks

[Ello2022]

Roku does not develop the Discovery+ channel. Discovery does. You could reach out to them. You could also try removing the channel, restarting then re adding the channel 

[RokuKariza-D]

Hi @brianfarley

I hope you're doing well.

In some cases, removing the affected channel and then reinstalling it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

[brianfarley]

Thanks for the quick responses.

I tried to delete/uninstall the the channel as suggested, crazy enough theres no option for it on Discovery Plus.  All other channels have a "Remove Channel" option.  Restarted the Roku, same, no remove channel option.  This is the same on both Roku devices

Now what?

Thanks

[Ello2022]

@brianfarley  You can remove any channel on Roku by highlighting it, pressing the * button and selecting remove. This is done via the Roku Home Screen

[RokuKariza-D]

@brianfarley

Thanks for the reply.

If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.

Keep us posted!

All the best,
Kariza

[brianfarley]

Thanks Kariza,

It is through Roku,  I'll cancel, remove and report back.

[Likethetree]

Same issue here after a few weeks and a channel update. Have to restart entire Roku to fix. 

[RokuDanny-R]

@Likethetree

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny