Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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beckerA
Level 7

Discovery Plus Not Working With Paid Sub

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I paid for Discovery Plus ad free version. I have 2 Roku's - 1. Roku player 2. Roku TV.

My Roku TV has never been able to play the content. I get an error after I log in - 1. I need to choose a plan to stream 2. I pick the ad free plan I already paid for 3. then I get a message stating I can't pick the plan because I have already paid for it! It's a bad circle of frustration.

DP used to work on my other TV that uses a separate player (not integrated in TV). After I performed the troubleshooting steps I was told to do my TV with the Roku player is giving me the same errors!

Yes, the password is correct. I have changed it a few times to confirm. It recognizes that I have paid but won't stream the shows on either device now. 

I paid for the sub through Roku. Now I'm wondering if I should have paid for the sub directly with Discovery?????

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery Plus Not Working With Paid Sub

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@beckerA

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Discovery+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery Plus Not Working With Paid Sub

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@beckerA

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Discovery+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Casey1
Level 8

Re: Discovery Plus Not Working With Paid Sub

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Discovery plus won't help me since I paid it through you. Have tried several times to have roku people help me and they haven't.  Paid for ad free and getting ads.

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Bulletgirl88
Level 7

Re: Discovery Plus Not Working With Paid Sub

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I am having the same issue. No one seems to want to help me. I'm thinking reporting my payment as fraud since no one can help. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery Plus Not Working With Paid Sub

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@Bulletgirl88

Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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