Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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DEly
Level 8

Discovery Plus Close Captioning stopped on all my Roku devices

Just happened today but the close captioning stopped only on our Discover Plus channel.

It works fine on all other channels. I have attempted to fix by turning it off and turning it back on again with no change.

10 REPLIES 10\
LKW
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices

I am have the same issue with Discovery +. 


@DEly wrote:

Just happened today but the close captioning stopped only on our Discover Plus channel.

It works fine on all other channels. I have attempted to fix by turning it off and turning it back on again with no change.


 

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LKW
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices


@LKW wrote:

I am have the same issue with Discovery +. 


@DEly wrote:

Just happened today but the close captioning stopped only on our Discover Plus channel.

It works fine on all other channels. I have attempted to fix by turning it off and turning it back on again with no change.


I am having the same issue on my Smart TV, but it works on my android app. I have checked for software updates. Deleted and reinstalled discovery + on my TV turned closed captions on and off in Roku and discovery +. Nothing has worked. Hope to find a resolve.


 

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veridy99
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices

I’m having the same issue it’s so frustrating 

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sstoenner
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices

Having the same issue - how do we get support for a subscribed Roku channel issue??

DEly
Level 8

Re: Discovery Plus Close Captioning stopped on all my Roku devices

It appears that it is intermittent as mine will work for a while, then it will stop.  There’s no pattern that can be observed.  It does not appear to be “show” specific either.

Very strange problem.

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iodine
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices

In my experience it seems to vary depending on what I am watching. I have CC on all the time, but it only works with some programs. If I watch using in the app on my iPad CC seems to work all the time.

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TexasRedhead
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices

I'm having the same problem. Driving me crazy. Captions work on my computer and my Mom's Roku TV, but not on any of my Roku sticks.

MJD1949
Level 7

Re: Discovery Plus Close Captioning stopped on all my Roku devices

 

I noticed this about a month or so ago. None of Discovery Plus new seasons had CC but if you go look at older seasons their CC works fine. I contacted Discovery last night and they infer it is some update Roku did. I don't think so because if it was the older shows CC wouldn't work.

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Doeadearr33
Level 1

Re: Discovery Plus Close Captioning stopped on all my Roku devices

Mine did the same thing. On one of my TVs that isn’t my roku tv it offered me an update on my discovery plus and I did it and now that tv has the closed captioning back. Now I am trying to figure out how to be offered an update on my roku tv. 
customer support for discovery plus has been terrible. You can’t call them snd the live chat never works. 

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