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pilotguide
Level 7

Discovery Plus Canada missing from Channel Store

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Yesterday we found out that Discovery Plus was now available to us in Canada. The channel for Roku in Canada still seems to not be available. Any idea on when it will be enabled?

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makaiguy
Community Streaming Expert

Re: Discovery Plus Canada missing from Channel Store

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@pilotguide-

The channel apps are created, provided and maintained by the channels themselves. Roku just provides the platform on which they are run.

There are two steps to a channel becoming available on Roku in any given geographical area.

    1. The channel owners must authorize the distribution of their channel in that region. In many cases, the channel must license the ability to distribute the programming into that region from the actual owners of the content, and some other licensees may already have exclusive rights in a given region. Consequently a given channel may provide different content region by region.

    2. The channel owners must authorize their channel app for Roku to be used in that region and provide this authorization to Roku. This sometimes lags behind public announcements that the channel is now available in that region.

If a particular channel is available in your region via other devices but not on Roku, then it's likely the channel has not yet authorized Roku to enable it in your region.  I would suggest you contact the channel about this directly, but don't be surprised if all the front line people at the channel know is the content of their own press releases and do not understand this.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Discovery Plus Canada missing from Channel Store

Jump to solution

@pilotguide-

The channel apps are created, provided and maintained by the channels themselves. Roku just provides the platform on which they are run.

There are two steps to a channel becoming available on Roku in any given geographical area.

    1. The channel owners must authorize the distribution of their channel in that region. In many cases, the channel must license the ability to distribute the programming into that region from the actual owners of the content, and some other licensees may already have exclusive rights in a given region. Consequently a given channel may provide different content region by region.

    2. The channel owners must authorize their channel app for Roku to be used in that region and provide this authorization to Roku. This sometimes lags behind public announcements that the channel is now available in that region.

If a particular channel is available in your region via other devices but not on Roku, then it's likely the channel has not yet authorized Roku to enable it in your region.  I would suggest you contact the channel about this directly, but don't be surprised if all the front line people at the channel know is the content of their own press releases and do not understand this.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X