Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sameolroad
Level 7

Discovery Go not streaming

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Why is Discovery Go not streaming? It has a red key on the episodes, and gave me a code to enter. I entered it on Discovery Go and now it tells me "This content is available to viewers who receive Discovery as part of their pay TV subscription>"

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery Go not streaming

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@sameolroad 

Thanks for the post.

Discovery Go is an authenticated channel that requires a TV or cable subscription to access all the content available through their channel. Do you have an active TV or cable subscription that you can authenticate the Discovery GO channel with?

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery Go not streaming

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@sameolroad 

Thanks for the post.

Discovery Go is an authenticated channel that requires a TV or cable subscription to access all the content available through their channel. Do you have an active TV or cable subscription that you can authenticate the Discovery GO channel with?

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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markeefamily
Level 7

Re: Discovery Go not streaming

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Hi , i'm having a similar issue with discovery go ... (i do have the channel with my cable provider)

i went to the site that it says & entered the activation code -which it then says completed-  you've been activated (something like that) but when i go to the discovery go channel on the roku tv it dose not allow me to watch live & it still shows locked episodes???????

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery Go not streaming

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@markeefamily 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Discovery Go directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Discovery Go channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://go.discovery.com/general/faq

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Zena1
Level 7

Discoverygo

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Been watching discoverygo for some time.Now it shows red keys and cannot get a activation code

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discoverygo

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@Zena1 

Thanks for the post.

Discovery Go is an authenticated channel that requires a TV or cable subscription to access all the content available through their channel. Do you have an active TV or cable subscription that you can authenticate the Discovery GO channel with?

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Then if you a TV or cable subscription, try reauthenticating the channel to see if the issue is resolved.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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sameolroad
Level 7

Re: Discoverygo

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I get my TV through an antenna because I don't want to pay hundreds of dollars for a bunch of channels that I don't watch. I bought the Roku because I pay for Hulu and was told that Disney+ wouldn't stream on my 2015 Vizio TV without it. I really enjoyed watching Homestead Rescue the first few weeks, but now it has the red key on it. Is it possible there was a free trial period on Discovery Go that I didn't know about? 

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ladybug2
Level 7

Re: Discovery Go not streaming

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All I Can Say is good luck.  My cable company said I had to contact Roku and Roku said I had to contact Discovery and Discovery said I had to contact my cable company.  A complete circle and still can't watch DiscoveryGo ro HGTVGo!

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