Channel Issues & Questions

[RHCPs]

Since Roku upgraded my STB to O/S 9.4 I've noticed the following.  Whilst watching DAZN Roku will lose the connection entirely for a minute or so.  This happens every 2 - 3 minutes and is super annoying.  Whilts watching Britbox Roku will (occasionally) exist the App when I highlight a programme.

I have no issue watching DAZN/Britbox on my desktop, tablet and mobile phone.

I suspect there is a conflict in O/S 9.4; but it needs to be fixed quickly.

[RokuDanny-R · Accepted solution]

@RHCPs 

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

[RHCPs]

Many thanks for the quick reply Danny.  Yes it seems to have resolved the issue.

I had previously rebooted Roku by disconnecting the power supply and reinstalling DAZN with no success.  But I'm guessing rebooting and restarting are different.

[RHCPs]

I spoke too soon.  The reinstall worked for one day.  But when I signed in to DAZN the following day it dropped the connection again.  I have an ethernet cable to my Premier+ STB and my bandwidth is 750 mb (or 94 MB).