Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RHCPs
Level 7

Disconnects BritBox and DAZN

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Since Roku upgraded my STB to O/S 9.4 I've noticed the following.  Whilst watching DAZN Roku will lose the connection entirely for a minute or so.  This happens every 2 - 3 minutes and is super annoying.  Whilts watching Britbox Roku will (occasionally) exist the App when I highlight a programme.

I have no issue watching DAZN/Britbox on my desktop, tablet and mobile phone.

I suspect there is a conflict in O/S 9.4; but it needs to be fixed quickly.

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disconnects BritBox and DAZN

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@RHCPs 

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Disconnects BritBox and DAZN

Jump to solution

@RHCPs 

Thanks for the post.

Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RHCPs
Level 7

Re: Disconnects BritBox and DAZN

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Many thanks for the quick reply Danny.  Yes it seems to have resolved the issue.

I had previously rebooted Roku by disconnecting the power supply and reinstalling DAZN with no success.  But I'm guessing rebooting and restarting are different.

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RHCPs
Level 7

Re: Disconnects BritBox and DAZN

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I spoke too soon.  The reinstall worked for one day.  But when I signed in to DAZN the following day it dropped the connection again.  I have an ethernet cable to my Premier+ STB and my bandwidth is 750 mb (or 94 MB).

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