Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Acmocc
Level 7

Directv go brasil

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Bom dia! Não encontro o canal Directv GO no meu Roku 3500x. Como devo Proceder? 
muito obrigado!

André-Brasil

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Directv go brasil

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@Acmocc

Thanks for the inquiry.

Please be aware that channel availability/access on specific Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: Directv go brasil

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Hi @Bruna1,

Thanks for posting in the Roku Community!

Please be noted that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: Do I need to create a Roku account? | Official Roku Support Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device ...

Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.

Thanks,
Mary
 

View solution in original post

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Directv go brasil

Jump to solution

@Acmocc

Thanks for the inquiry.

Please be aware that channel availability/access on specific Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bruna1
Level 7

Re: Directv go brasil

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Tenho um Roku espress e não encontro a Directv Go no catálogo para adicionar, sendo que ela funciona em minha região

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RokuMary-F
Roku Employee
Roku Employee

Re: Directv go brasil

Jump to solution

Hi @Bruna1,

Thanks for posting in the Roku Community!

Please be noted that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: Do I need to create a Roku account? | Official Roku Support Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device ...

Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.

Thanks,
Mary
 

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