Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jbruns2019
Level 7

DirecTV Credentials Lost on Power Loss

Have an Ultra that more often than I want, if the power is cut it loses DirecTV credentials and its a PITA putting credentials back in from that remote.  Anyone else experience this?
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2 Replies
DBDukes
Level 9

Re: DirecTV Credentials Lost on Power Loss

"jbruns2019" wrote:
Have an Ultra that more often than I want, if the power is cut it loses DirecTV credentials and its a PITA putting credentials back in from that remote.  Anyone else experience this?

That sounds like an issue with the app. Next time it happens, remove the app, then reboot the Roku (this important and must be done while the app is removed), then add the app back.

If the app has some corrupt data, this will clear it out.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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destruk
Level 10

Re: DirecTV Credentials Lost on Power Loss

For entering text on your roku device you don't have to use the remote.  You could use the Roku Mobile App or your computer to do it a lot easier.
Channel Keyboard Input is there - https://devtools.web.roku.com/RokuRemote/
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