Channel Issues & Questions

[GBpremier]

I have two identical roku premiers. They have different home screens and have access to different content. How do I make them the one with minimal available content the same as the other roku? I have already tried the factory reset. 

[makaiguy]

Are they connected to the same Roku account?  Check the email addresses shown at the top of the screen via Settings > System > About on each Roku.

[GBpremier]

Yes. Same accounts. In fact, I can view both from my phone and even have more access from my phone with one of them. 

[makaiguy]

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@GBpremier wrote:

Yes. Same accounts. In fact, I can view both from my phone and even have more access from my phone with one of them. 

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Hmm, strange.  There have been several models with the "Premiere" name, first released from 2015 to 2019.  Are they the same model number (Settings > System > About)?

What are some of the "missing" channels?  Perhaps they rely on enhancements added to later models.

[GBpremier]

Yes. Both are 3920X. It’s just very strange. 

[renojim]

That is bizarre.  Do they both show the same Software version at Settings->System->About?  Have you factory reset both of them?

[GBpremier]

Same software versions. I have factory reset the roku that doesn’t have much content available, but I do not want to reset the one that I like.