Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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crosstraxcmi
Level 7

DickVanDyke will not stream!

Checked other programs and they appear to stream fine. I checked different seasons and episodes but none will play

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11 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: DickVanDyke will not stream!

@crosstraxcmi 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel were you watching/searching this content on?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Poindextra
Level 7

dickvandyke Show on Roku Channel Won't Play

Hello!

My mother loves the dickvandyke show, and tried to watch it on the Roku Channel earlier today. For some reason though that show just goes back to the episode information screen when you hit Play, and it ends up stuck in a loop. It's on a Roku Express, all software is up to date and we restarted it, but still no playback.

Has anyone seen this before? Other shows on Roku Channel work just fine.

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RokuDanny-R
Roku Employee
Roku Employee

Re: dickvandyke Show on Roku Channel Won't Play

@Poindextra 

Thanks for the post.

Can you please specify the issue you are experiencing? What season/episode were you trying to watching?

With more information we will be able to assist you further.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kelise
Level 7

Re: dickvandyke Show on Roku Channel Won't Play

I am having the same issue. I have a Roku express and this program is on the Roku channel. I attempted to play episodes from each of the seasons but none of them actually played. You press play but remain on the same screen.

Other Roku programs played without any issue. It only happens with the **bleep** Van **bleep** program. Any suggestions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: dickvandyke Show on Roku Channel Won't Play

Hi everyone,

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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crosstraxcmi
Level 7

Re: dickvandyke Show on Roku Channel Won't Play

"I sent a reply to your support resonse on Oct 24th but never received any answers and it has been over 35 days now and **bleep** Van **bleep** is still not streaming even though Roku has it listed on the "Poular On The Roku Channel" tab.

I have found no other programs that do not work and I see that someone else has posted as well to this issue.

Here is my email reply:

This morning I uninstalled the Roku app, restarted Roku and then reinstalled the app. No change.... I checked different seasons and episodes.

Here is the requested info:
On Oct 24, 2020, at 10:39, Doug and Cathy Campbell <cmc.dbc@gmail.com> wrote:
(Roku) 4620X
YT002V201040
7J9682201040
9.40 build 4176-29
 Roku Ver 2.9 build 42
Issue ID 40-428-738

 

Douglas

 

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crosstraxcmi
Level 7

Re: dickvandyke Show on Roku Channel Won't Play

Hi Danny

Not sure if you are still looking into this but it has been quite a while and I see that you are answering other more recent replies. Could really use an answer on this.... here is a copy of my last two emails....

 

Re: dickvandyke Show on Roku Channel Won't Play

"I sent a reply to your support resonse on Oct 24th but never received any answers and it has been over 35 days now and DickvanDyke is still not streaming even though Roku has it listed on the "Popular On The Roku Channel" tab.

I have found no other programs that do not work and I see that someone else has posted as well to this issue.

Here is my email reply:

This morning I uninstalled the Roku app, restarted Roku and then reinstalled the app. No change.... I checked different seasons and episodes.

Here is the requested info:
On Oct 24, 2020, at 10:39, Doug and Cathy Campbell <cmc.dbc@gmail.com> wrote:
(Roku) 4620X
YT002V201040
7J9682201040
9.40 build 4176-29
 Roku Ver 2.9 build 42
Issue ID 40-428-738

 

Douglas

 

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Hogan1984
Level 7

Re: dickvandyke Show on Roku Channel Won't Play

Not working on my tv either 

go to load the show and starts to load then goes back to menu

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crosstraxcmi
Level 7

Re: dickvandyke Show on Roku Channel Won't Play

This post has NEVER been resolved by ROKU and it has been over 6 months!

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