Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rodnlori
Level 7

Device gets stuck in loop after each show on Hulu and Peacock

Yeah, I get it, but I have a real problem that I am not getting answers over a "community chat." Each minute I seem to waste looking for answers that may or may exist in the abyss of "communty chats" increases my frustration level. I just want to know why my new Roku Ultra keeps getting stuck in a loop after each show I watch in Hulu and now Peacock. I can only spend so much time on a problem before I say "screw it' and move on. Can someone tell me why Hulu keeps getting stuck while refreshing to a the next (or a new) show? The only way I can get the thing working again is to restart the stupid thing....over and over and over again....

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RokuDanny-R
Roku Employee
Roku Employee

Re: Device gets stuck in loop after each show on Hulu and Peacock

@rodnlori 

Thanks for the post.

Is this issue occurring only on Hulu and Peacock? 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

If the issue remains unresolved, I'd recommend reaching out to those channel providers support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on those channels (apps), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Thanks,
Danny

Danny R.
Roku Forum Moderator
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