Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I just set up my Roku on my kids TV and all went well until they informed me that I forgot to upload the "you tube" channel. So, my son, uploaded onto the home screen and then everything froze in time 4:07PM, yesterday. The new Roku remote that was working model 3800 Streaming stick wont work with the tv, nothing moves. I tried unplugging the connector from the back of TV and then plugging it back in but still nothing. HELP!
Have you tried replacing the batteries on the remote to see if the remote still works?
If the remote is working and your device is frozen, we would try first unplugging the Roku device from the TV (including the power source) to see if that resolves the issue.
If you are still unable to resolve the issue, please try performing a factory reset on the Roku device and linking the device back to your Roku account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?