Channel Issues & Questions

[MHender5]

Deutsche Welle was working fine all night long, this morning it loads about half way, then returns to Home page.  Did all the resets, everything.  But it is STILL the ONLY Channel not loading.  Anyone have any ideas?

[RokuKariza-D]

Hi @MHender5

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      
2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still experiencing the issue from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,
Kariza

[Bperson]

I deleted and reloaded to no effect. Fast Video is shown as developer. How would one reach them to report the fact that DW doesn’t load?