Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Deutche Welle (DW) channel does not work

For the past week when I try to access the DW channel it will start to load and then suddenly go back to the home page.   I tried restarting my Roku Ultra and removing and re-adding the DW channel but the issue recurs.  This is the only channel I’m having an issue with.

My work around is to use the free version of Roku’s Sling TV channel.  It does not have as much content but it has enough.

Is this an issue with Roku or the DW channel?

5 Replies
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Level 7

Re: Deutche Welle (DW) channel does not work

I have the same problem in Ontario Canada


@BrightonB wrote:

For the past week when I try to access the DW channel it will start to load and then suddenly go back to the home page.   I tried restarting my Roku Ultra and removing and re-adding the DW channel but the issue recurs.  This is the only channel I’m having an issue with.

My work around is to use the free version of your Sling TV channel.  It does not have as much content but it has enough.

Is this an issue with Roku for the DW channel?



@BrightonB wrote:

For the past week when I try to access the DW channel it will start to load and then suddenly go back to the home page.   I tried restarting my Roku Ultra and removing and re-adding the DW channel but the issue recurs.  This is the only channel I’m having an issue with.

My work around is to use the free version of your Sling TV channel.  It does not have as much content but it has enough.

Is this an issue with Roku for the DW channel?




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Highlighted
Level 7

Re: Deutche Welle (DW) channel does not work

I'm having the same problem also. In St. Louis, MO. 


@BrightonB wrote:

For the past week when I try to access the DW channel it will start to load and then suddenly go back to the home page.   I tried restarting my Roku Ultra and removing and re-adding the DW channel but the issue recurs.  This is the only channel I’m having an issue with.

My work around is to use the free version of your Sling TV channel.  It does not have as much content but it has enough.

Is this an issue with Roku for the DW channel?


 

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Highlighted
Level 7

Re: Deutche Welle (DW) channel does not work

Same problem in Chicago.  DW app on Amazon Firestick works fine.

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Highlighted
Level 7

Re: Deutche Welle (DW) channel does not work

Same problem in Oakland, CA. Tried updates, deleting-restarting-reinstalling the channel to no avail.

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Highlighted
Level 8

Re: Deutche Welle (DW) channel does not work

When I checked yesterday late afternoon (Philadelphia, PA area) the channel was working again.  I verified that the channel was still working this morning.

Looking under Settings > System > System update I noticed that at 3:43pm yesterday my  Roku software was automatically updated to version 9.3.0 build 4143.  I’m going to assume that the software update resolved my issue.

I consider this issue resolved.

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