Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Graceefine
Level 7

Demo for roku

A roku ad keeps popping up on my tv while I’m trying to watch amazon prime. I don’t know how to get it off. It’s on the left side of the screen and it’s talking about roku’s features. I want it off it’s so annoying someone please help!

0 Kudos
2 Replies
renojim
Level 21

Re: Demo for roku

Is this on a RokuTV?  It may be in some kind of store demo mode.

0 Kudos
makaiguy
Level 21

Re: Demo for roku

It has been a while since I set up my Roku TV but I think I recall during its initial setup I had the choice of store/demo mode or home use mode.  I can't now find any control option for this so I suspect this must be selected during initial setup. If so, you would have to perform a factory reset and start your setup all over.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos