Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Can you please provide more information about the issue you are experiencing? What specific Roku device model are you using? If you are using an older device, it's possible that the channels no longer your device model.
With more information we will be able to assist you further.
It is a Roku 2 model 4210x. Previously we had Xfinity and Disney plus on roku. A few days ago those 2 apps disappeared and when I try to download them again I get an error message with “channel cannot be added”. I am able to add other apps/channels, just not those two.
If after attempting the suggestion above, you are still unable to add the channel, you can try installing it from our website by clicking this link. Once done, run a software update on your Roku device for the channel to show up on your home screen. To do this, go to Settings > System > System update > Check now.