Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kkq0317
Level 7

Deleted channels and cannot be added

Suddenly Xfinity and Disney plus are missing. Tried to redownload and “channel cannot be added”. Tried restart, unplugging, updating. What else can be done?

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5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: Deleted channels and cannot be added

@kkq0317

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What specific Roku device model are you using? If you are using an older device, it's possible that the channels no longer your device model.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kkq0317
Level 7

Re: Deleted channels and cannot be added

It is a Roku 2 model 4210x. Previously we had Xfinity and Disney plus on roku. A few days ago those 2 apps disappeared and when I try to download them again I get an error message with “channel cannot be added”. I am able to add other apps/channels, just not those two. 

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msv9n2
Level 7

Re: Deleted channels and cannot be added

Having the same problem as kkq0317 of not being able to add a specific channel to my Roku 2 model 4210 X1.  In my case it is The Roku Channel which disappeared overnight. Other channels can be added.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Deleted channels and cannot be added

@kkq0317 @msv9n2 

Thanks for letting us know about the issue you're experiencing.

Some customers have reported that changing or updating your account's payment method resolves the issue; therefore, we suggest you give it a shot.

Feel free to visit this Support article for instructions: How do I update the payment method for my Roku® account?

If after attempting the suggestion above, you are still unable to add the channel, you can try installing it from our website by clicking this link. Once done, run a software update on your Roku device for the channel to show up on your home screen. To do this, go to Settings > System > System update > Check now.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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msv9n2
Level 7

Re: Deleted channels and cannot be added

Thanks for your help!  Tried the fixes you suggest but still cannot see The Roku Channel on my Home Page.  The Roku Channel is listed as "Installed" in my account, so why is it not visible? 

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