Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RealEmail
Level 7

DRM: KeySystem Access Denied on Amazon Silk browser with Firestick

Unable to play the Roku Channel on the Amazon Silk internet browser on my firestick. When selecting a movie or tv show the video player will show up and load then I will get this

Playback Error

DRM:KeySystem Access Denied! -- Key system access denied! Unsupported keySystem or supportedConfigurations.

Ive found similar reports from people back in January 2020 on the internet and someone on here as asked a similar question 3 weeks ago with no response from anyone.

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6 REPLIES 6\
boogernose
Level 18

Re: DRM: KeySystem Access Denied on Amazon Silk browser with Firestick

Can you explain to me any intelligent valid reason Roku would

want to support streaming its Channel to a browser from Amazon on Firestick?

That would seem like Piracy to me and I'm sure its not supported without licensing.

Get Real.

---A problem clearly stated is a problem half solved---.
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RealEmail
Level 7

Re: DRM: KeySystem Access Denied on Amazon Silk browser with Firestick

How is this piracy? I'll give you an intelligent reason why they would continue to support the viewing of their FREE content on the silk browser. They can continue to get ad revenue and increase the number of viewership to get more content. If you're not gonna reply with an intelligent response to the issue stated in the original post then dont reply ding dong. 

RokuTannerD
Level 19

Re: DRM: KeySystem Access Denied on Amazon Silk browser with Firestick

@RealEmail Thanks for reaching out. You can see more information about what devices and browsers are currently supported for use with The Roku Channel here: https://support.roku.com/article/360007223934-how-do-i-get-the-roku-channel-

 

Thanks,

Tanner

ilv2et
Level 7

Re: DRM: KeySystem Access Denied on Amazon Silk browser with Firestick

Hi I had the same problem using silk browser to watch itv hub. Set the browser to google. And give it a shot. If your still having problems then go to settings.

Advanced settings 

Site settings 

Data stored 

Clear all. 

Then give it a try. 

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makaiguy
Community Streaming Expert

Re: DRM: KeySystem Access Denied on Amazon Silk browser with Firestick


@boogernose wrote:

Can you explain to me any intelligent valid reason Roku would

want to support streaming its Channel to a browser from Amazon on Firestick?

That would seem like Piracy to me and I'm sure its not supported without licensing.

Get Real.


To get their share of the advertising revenue with the extra exposure that other platforms provide.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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ilv2et
Level 7

Re: DRM: KeySystem Access Denied on Amazon Silk browser with Firestick

DRM is available on silk browser. I have no problem with using a firestick, silk browser.

Cheers.

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