Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SeaGail
Level 8

DIsney Plus all of a sudden not launching

DIsney Plus was working just fine after adding a few days ago, and all of a sudden, when clicking on it to launch it never fully opens and immediately exits back to the Home screen.  I even removed the channel and added it back in and it is doing the same thing.  The one in the bedroom launches (although I haven't signed in there yet).  Perplexed!!

3 Replies
makaiguy
Level 21

Re: DIsney Plus all of a sudden not launching

After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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jjChile
Level 7

Re: DIsney Plus all of a sudden not launching

Hi, im from Chile, and i get the ROKU streambar. The Disney app works fine a few days and then begun the same issue (the app inmediatly clóse and go to home) i'd remove like your steps but the problems continue, please help.

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Mc77
Level 7

Re: DIsney Plus all of a sudden not launching

I’m in Colombia and I’m having the same problem with Disney+ on Streambar. 

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