Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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chantetron
Level 7

DAZN not paid by ROKU for subscription

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I have an active subscription to the DAZN channel through my ROKU account, but the channel is asking me to "re-subscribe to the channel". I contacted DAZN about my subscription and they are saying that they never received payment for subscription by ROKU and that a cancellation request had been submitted. My last payment was processed on October 14th, 2020, with no issues. Has any one else had issues with subscriptions not being paid by ROKU?

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RokuDanny-R
Roku Employee
Roku Employee

Re: DAZN not paid by ROKU for subscription

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@chantetron @Cowsrfun 

Thanks for the inquiry.

Please reach out to our support team directly who will help investigate further your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Cowsrfun
Level 7

Re: DAZN not paid by ROKU for subscription

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I have the same problem. My account for Dazn thru Roku was paid October 13 

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RokuDanny-R
Roku Employee
Roku Employee

Re: DAZN not paid by ROKU for subscription

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@chantetron @Cowsrfun 

Thanks for the inquiry.

Please reach out to our support team directly who will help investigate further your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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