Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BroncoDeb
Level 7

Customer svc

Someone from a Roku ph. Number I googled  told me I had to pay 79.99 for a 5 year subscription

 I can't add my channel Hulu or Netflix or any of my premium. Channels. They said my tv would go completely off if I don't pay. What in the world is going on with this?

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4 Replies
DBDukes
Level 14

Re: Customer svc

You found a scammer.

What is it that you actually feel you need to contact Roku about? Maybe someone here can help.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
BroncoDeb
Level 7

Re: Customer svc

I have two Roku. 1 in living room 1 in bdrm

 The roku in living room can't add the channel Netflix. But Netflix is in my bdrm tv. Why can't I add to my tv 

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DBDukes
Level 14

Re: Customer svc


@BroncoDeb wrote:

I have two Roku. 1 in living room 1 in bdrm

 The roku in living room can't add the channel Netflix. But Netflix is in my bdrm tv. Why can't I add to my tv 


What are the model numbers of the Roku devices? Netflix doesn't support some older devices, so the model number of which loads Netflix and which doesn't might explain things. Let us know the model numbers, and which is which, and we'll see where that leads.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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renojim
Level 21

Re: Customer svc

And check to see if the email addresses that show under Settings->System->About on each Roku match.

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