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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LDOWNS94
Level 7
‎07-31-2020 09:02 AM

Current subscription through other provider

I have a current subscription to Noggin through Amazon Prime, but there is no 'log in' on the Noggin Roku channel for me to enter my info so I'm not double charged. How do I do this?

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2 Replies
atc98092
Level 21
‎07-31-2020 09:19 AM

Re: Current subscription through other provider

When you subscribe through a third party such as Amazon, it's not always possible to use those credentials to also use a dedicated app. That's one reason I subscribed to CBS All Access directly with CBS, so I wouldn't have to go though Amazon to get the content. I can't say if that was a good or bad move on my part. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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makaiguy
Level 20
‎07-31-2020 12:45 PM

Re: Current subscription through other provider

Since you subscribed via Prime Video, can you get there via the Prime Video app on your Roku?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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