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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BugsNLola
Level 7

Crunchyroll app isn't working on Roku TV

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For the last 3 days, the #Crunchyroll app channel isn't working on Roku TV. When you try to access it, it states "Oops! Something went wrong. Try Again.

It was posted to Crunchyroll's forum with several users complaining of the same issue. I didn't see any response from Crunchyroll stating if the issue is on their end or on Roku's end.

My other channels are working fine.

Do you know why this issue have been going on for the past 3 days?

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Crunchyroll app isn't working on Roku TV

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@BugsNLola 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Crunchyroll channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.crunchyroll.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Servi...

Thanks,
Danny

Danny R.
Roku Forum Moderator

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14 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Crunchyroll app isn't working on Roku TV

Jump to solution

@BugsNLola 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Crunchyroll channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.crunchyroll.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Servi...

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

mothra100
Level 7

Is Crunchyroll broken on Roku?

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Besides a wretched new interface, is Crunchyroll not working on Roku because of the at&t/roku dispute?

canelacho
Level 7

Re: Crunchyroll app isn't working on Roku TV

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I discovered a simple trick, when that happened to me I used to delete the app, restart the roku and install the app again but at the 3rd day I was upset with the situation and I tried just to move the app and yes! This apparently renew something in the memory of the app and fix it. If that happen to you again just try to move the app, select the app, tap the (*) select move, move the app and ok. Try to load the app and that’s it. Sorry for my bad English. @canelacho 

Reye
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Just move the app to another position, I just read it below and it works perfectly!

Karilussje
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Thank you so much for the help, it worked perfectly as you said. 

Also sorry for my bad english. 

canelacho
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Great!

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Spotinnj28
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Still doesnt **bleep**ing work. 4 **bleep**ing days now. Report broken app every day 10x a day. Tweet them. No one fixes **bleep**

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spacespector
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Crunchyroll's newest update makes using any Roku device a terrible experience. Its been broken for months now. Crunchyroll doesnt seem to care.

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F1ip620
Level 7

Re: Crunchyroll app isn't working on Roku TV

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When will crunchy roll app be working again??? Is it resolved yet, since it's already have issues for months now...

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