Channels & viewing

[F1ip620]

try to unsubscribed it from roku, delete it and reupload the app again. it worked for me but i don't know how it's gonna last. I just did it 30 min ago

[Hmanguy]

NA

[limeman]

Tried moving the app several times and alas, it did not work. Still searching for a solution. $8 a month for this much hassle is growing tiring. 

[RokuMary-F]

Hi @limeman,

We appreciate your contact.

Have you tried restarting your Roku device after removing the channel and before adding the channel back again? If yes, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach Crunchyroll support here.

Thanks,

Mary

[spacespector]

Hello,

Yes I have tried as you suggested. Its been 6+ months since the Crunchyroll app has been broken. They made an update that specifically broke all versions of Roku. There are over 600 pages of comments about this. No announcements or patches have come from Crunchyroll. It takes several minutes and several reboots of the app to get it launch on the Roku. Again this issue is exclusive to Roku.

[Bandafay]

Remove channel isn't listed as an option for us. Just manage subscription 😕

[RokuDanny-R · Accepted solution]

@Bandafay

Thanks for the post.

If you do not have an option to remove the channel, this simply means you currently have a subscription to the channel through Roku Pay. In this instance, we would recommend reaching out to the channel provider for further assistance regarding their functionality. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Crunchyroll support here: https://help.crunchyroll.com/hc/en-us/requests/new
 

Thanks,
Danny

[heatherotero]

I have the same issue. Already tried removing and adding the channel. The Crunchyroll app on my phone works fine, but does not on my Roku TV or Roku Streaming Sticks on my other TV'S 

[RokuMary-F]

Hi @heatherotero,

Thanks for posting in the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. Have you restarted your Roku device after removing the channel and before adding the channel back to ensure the process is successful? How long has the issue been occurring? Are all other streaming channels playing content normally?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[russell_31]

Contacted Crunchyroll yesterday and reported the problem, tried a proposed fix but it did not work so her is the replay from Crunchyroll I received today.

Hello there,

Thank you for your reply.

In this case, I will need to escalate this to a Crunchyroll specialist.

We would like you to know, that once your ticket has been escalated that it is in the proper hands for resolution, and we appreciate your patience. We will reach out to you as quickly as possible.

Kind Regards.

George.
Crunchyroll Support Agent.