Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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F1ip620
Level 7

Re: Crunchyroll app isn't working on Roku TV

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try to unsubscribed it from roku, delete it and reupload the app again. it worked for me but i don't know how it's gonna last. I just did it 30 min ago

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Hmanguy
Level 7

Re: Crunchyroll app isn't working on Roku TV

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NA

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limeman
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Tried moving the app several times and alas, it did not work. Still searching for a solution. $8 a month for this much hassle is growing tiring. 

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MaryFranco
Roku Employee
Roku Employee

Re: Crunchyroll app isn't working on Roku TV

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Hi @limeman,

We appreciate your contact.

Have you tried restarting your Roku device after removing the channel and before adding the channel back again. If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach Crunchyroll support here: https://help.crunchyroll.com/hc/en-us

Thanks,

Mary

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spacespector
Level 7

Re: Crunchyroll app isn't working on Roku TV

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Hello,

Yes I have tried as you suggested. Its been 6+ months since the Crunchyroll app has been broken. They made an update that specifically broke all versions of Roku. There are over 600 pages of comments about this. No announcements or patches have come from Crunchyroll. It takes several minutes and several reboots of the app to get it launch on the Roku. Again this issue is exclusive to Roku.

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