Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Crunchyroll Keeps Exiting During Ad Playback

Roku, can you escalate to Crunchyroll about their issues with their channel?

The issue is easy to reproduce.

  1. Launch Crunchyroll

  2. Select video to watch.

  3. Ad starts playing

  4. Crunchyroll exits and you're back to Roku's home screen.

This is happening on multiple Roku devices and I've even done a factory reset.  Still no resolution.
0 Kudos