Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lual2Fresco
Level 7

Crunchyroll App not working

My Crunchyroll app is not working at all. I was just recently using it without problem and now every time I open up the app it crashes and goes back to the Home Screen. Other apps work without problems. I’ve tried resetting the Roku, checking the connection as well as updates but none of those fix the issue

4 Replies
makaiguy
Level 21

Re: Crunchyroll App not working

When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
klundtfamily
Level 7

Re: Crunchyroll App not working

I have been having same issue. Following above remove/restart/reinstall give error and it will not install crunchy roll. Any other ideas?

RokuMary-F
Roku Employee
Roku Employee

Re: Crunchyroll App not working

Hi @klundtfamily,

Thanks for letting us know all that you've done.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Crunchyroll support here: https://help.crunchyroll.com/hc/en-us

Thanks,

Mary

keveliel
Level 7

Re: Crunchyroll App not working

It says that there was a server issue and i did the steps and it keeps saying that the server was disconnected 

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