Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Thanks for reaching out to report the issue. A few questions here:
1. What film were you watching when the issue occurred? 2. Approximately what time did the issue occur (and which timezone)? 3. Have you observed this issue on any other channels?
Please feel free to send me a private message with your Roku device serial number from Settings>System>About, along with any extra details you can recall. I'll help pass along this feedback to the channel provider and request they help take a closer look. I'd also recommend following up with them directly to share your report, and request any additional assistance they may be able to offer.
"It appears our engineers and the tech team at Vimeo have resolved the issue. Please try launching the Criterion Channel again on your Roku and you should be good to go. Of course, follow up with us if you have any additional questions or trouble viewing Channel content. "
Setup: Original version StreamStick 3400X plugged into and powered from the MHL/HDMI connector of an OPPO BDP-103, receiving strong Wi-Fi from an Apple AirPort router, signal strength shows "excellent", download speed "good" @ 9mbps.
Issue: Criterion Channel loads slowly and will not play content for more than twenty minutes or so before the StreamStick crashes all the way down to the boot screen (the one with the ROKU letters shaking back and forth). This happens multiple times per film, regardless of the title. I appreciate this is an older set-up, but all other services operate fine (Amazon, Hulu et. al.).
Reporting to you because I cannot find a Criterion forum for this. All advice gratefully appreciated.