Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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erunk
Level 7

Create and Craft Channel doesn't load

My create and craft channel doesn’t load for some reason. I’m being told it is a Roku issue. Could you help?

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Channel doesn’t come in

To be sure I understand ... the channel app has been installed on your Roku, but it does not load the channel to view?

Have you tried removing and reinstalling the channel? Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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indiscipline200
Level 7

Re: Channel doesn’t come in

did not work

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel doesn’t come in

@indiscipline200

Thanks for the post.

Can you please specify the issue you are experiencing?

With more detailed information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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