Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Crave won't load on Roku 3 (4200x)

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Recently subscribed to Crave and installed the channel on my Roku 3 (4200x).  O/S etc is all up to date, app version is v0 321 - released Aug12 2020.

Channel will open (Crave splashscreen), goes black for a few seconds, shows the splashscreen for a few more seconds and the closes.

Any ideas?

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Level 8

Re: Crave won't load on Roku 3 (4200x)

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Had to do a Factory Reset in the end.... Smiley Sad

View solution in original post

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Roku Employee
Roku Employee

Re: Crave won't load on Roku 3 (4200x)

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@JayDubyah 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Crave won't load on Roku 3 (4200x)

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Same problem.  Removed Crave, re-started device, no change.  I’ve subscribed to Crave over their website and can play movies on my phone but not in Roku

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Level 8

Re: Crave won't load on Roku 3 (4200x)

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Hi Danny,

Had tried that, to no avail... just retried again on the off chance that something had changed, but still no dice.

Finally managed to resolve with a Factory Reset.  Slightly annoying, but at least it works now.

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Level 8

Re: Crave won't load on Roku 3 (4200x)

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Had to do a Factory Reset in the end.... Smiley Sad

View solution in original post

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Level 7

Re: Crave won't load on Roku 3 (4200x)

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That’s what the Crave tech support told me to do but I don’t want to have to reload all my other channels.  

is this the only option? 

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Level 8

Re: Crave won't load on Roku 3 (4200x)

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I've tried pretty much everything else I can think of, or have found as suggestions online - this is the only one that has worked to date

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