Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Crave & Britbox apps keep logging out on new Roku Premiere

I recently upgraded from a Roku stick to a Roku Premiere.

Since I upgraded some apps, specifically Crave and Britbox, keep logging out when I leave and return to the home screen.

This happens whether I just jump back to the home screen or if I back out through the app exit screen.

I've done a factory reset on the Roku with no change.

I've removed and re-added the apps but with no change.

I can log in and watch programs but next time I access the app it's wanting me to log in again.

I've made sure Guest Mode is not enabled.

I have other apps like Netflix which stay logged in with no problems.

I would appreciate suggestions, as right now the Roku Premiere is not looking very premiere to me.

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