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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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marcs
Level 7
‎10-08-2020 11:58 AM

Crave TV resets profile to default every time I log on

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I share a Crave subscription with 2 profiles. When I log into the Crave App both profiles are there. When I log into crave for the first time on my Roku both are there. The next day when I click on Crave via Roku the profiles have reset as only showing default yet on the app both are still available. 

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RokuDanny-R
Roku Employee
Roku Employee
‎10-09-2020 12:57 PM

Re: Crave TV resets profile to default every time I log on

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@marcs 

Thanks for the post.

As @makaiguy mentioned, for more information about that channel's authentication and functionality, you'll want to contact Crave TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Crave TV support here: https://www.crave.ca/en/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator

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makaiguy
Community Streaming Expert
‎10-08-2020 12:08 PM

Re: Crave TV resets profile to default every time I log on

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The channels create and maintain their own apps. Roku just provides the platform to run them on. Roku can't help with this, you need to ask Crave about it.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee
‎10-09-2020 12:57 PM

Re: Crave TV resets profile to default every time I log on

Jump to solution

@marcs 

Thanks for the post.

As @makaiguy mentioned, for more information about that channel's authentication and functionality, you'll want to contact Crave TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Crave TV support here: https://www.crave.ca/en/contact

Thanks,
Danny

Danny R.
Roku Forum Moderator
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