Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jeffrok
Level 11

Crackle crash

So, I don't watch stuff on Crackle, but when I do, it sometimes crashes during commericals. This happened on both my 2016 Roku 2 and my TCL Roki TV..

Anyone have a fix?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos
2 Replies
Williamt100
Level 8

Re: Crackle crash

I don't have a fix, but have also encountered the problem.  I attributed it to a "bad" commercial stream, since it doesn't happen on every commercial.
Roku 3500X
Roku 4400X
Roku 4661X
0 Kudos
jeffrok
Level 11

Re: Crackle crash

I think you're right.. I watched one movie (Karate Kid), and other crashed 4 times on two different Rokus..

I watched Karate Kid 2 after that, and it didn't crash a single time.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
0 Kudos