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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ropinrusty
Level 7
‎12-03-2020 07:31 PM

Cowboy Channel issue

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I recently purchased the Cowboy Channel and it will not load or play, and there is no **bleep** tech support to help. This is pretty much BS since you certainly took my money!!!!

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atc98092
Community Streaming Expert
‎12-04-2020 06:33 AM

Re: Cowboy Channel issue

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Roku didn't take your money, The Cowboy Channel did. They should be your first contact for support.

Usually when a channel has issues, the first suggestion is to remove it, reboot the Roku, and then install it again. Don't forget the reboot, as it's critical to ensure the removal is complete. 

Roku does not create or support the channels on their devices. The Cowboy Channel Plus is developed and supported by The Cowboy Channel, LLC.  This appears to be their support page: https://www.thecowboychannel.com/story/41527219/contact-us

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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atc98092
Community Streaming Expert
‎12-04-2020 06:33 AM

Re: Cowboy Channel issue

Jump to solution

Roku didn't take your money, The Cowboy Channel did. They should be your first contact for support.

Usually when a channel has issues, the first suggestion is to remove it, reboot the Roku, and then install it again. Don't forget the reboot, as it's critical to ensure the removal is complete. 

Roku does not create or support the channels on their devices. The Cowboy Channel Plus is developed and supported by The Cowboy Channel, LLC.  This appears to be their support page: https://www.thecowboychannel.com/story/41527219/contact-us

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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