Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Couldn’t add Prime or Disney+ in Australia

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Hi,

I was using my Roku Express in India (registered with India address) for Netflix and few other channels.

After relocating to Australia, I did a factory reset and registered my device to Australian address, but I am unable to add Amazon Prime or Disney+ in my Roku Express. I know that both channels are available in this region.

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Roku Employee
Roku Employee

Re: Couldn’t add Prime or Disney+ in Australia

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Hi,

Thanks for the inquiry.

Those channels are not currently supported in that region.

Please see this thread: https://community.roku.com/t5/Channel-Issues-Questions/Disney-Channel/m-p/522137/highlight/true#M226...


Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 Replies
Roku Employee
Roku Employee

Re: Couldn’t add Prime or Disney+ in Australia

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Hi,

Thanks for the inquiry.

Those channels are not currently supported in that region.

Please see this thread: https://community.roku.com/t5/Channel-Issues-Questions/Disney-Channel/m-p/522137/highlight/true#M226...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Level 7

Re: Couldn’t add Prime or Disney+ in Australia

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amazon prime already available in Australia then why can't i get it on Roku in Australia? 

Its annoying to not get it as i spent money on Roku & not getting amazon prime. Please help 

 

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Roku Employee
Roku Employee

Re: Couldn’t add Prime or Disney+ in Australia

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@Davinder 

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Couldn’t add Prime or Disney+ in Australia

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Hi, any idea on when Disney+ will be available in Australia?

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