Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Couldn’t add Prime or Disney+ in Australia

Jump to solution
Hi,

I was using my Roku Express in India (registered with India address) for Netflix and few other channels.

After relocating to Australia, I did a factory reset and registered my device to Australian address, but I am unable to add Amazon Prime or Disney+ in my Roku Express. I know that both channels are available in this region.

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Couldn’t add Prime or Disney+ in Australia

Jump to solution

Hi,

Thanks for the inquiry.

Those channels are not currently supported in that region.

Please see this thread: https://community.roku.com/t5/Channel-Issues-Questions/Disney-Channel/m-p/522137/highlight/true#M226...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

1 Reply
Highlighted
Roku Employee
Roku Employee

Re: Couldn’t add Prime or Disney+ in Australia

Jump to solution

Hi,

Thanks for the inquiry.

Those channels are not currently supported in that region.

Please see this thread: https://community.roku.com/t5/Channel-Issues-Questions/Disney-Channel/m-p/522137/highlight/true#M226...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post