Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CJuhl1988
Level 7

Cornerstone Anywhere app wont load

When I select Cornerstone Anywhere app, it begins to open, you see the loading symbol, then it closes and goes back to the home screen. I have restarted my Roku, checked the channel for updates, and removed and then added the channel again. Still it just can't get past loading. Any assistance would be greatly appreciated. 

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Cornerstone Anywhere app wont load

Hey @CJuhl1988

Thanks for letting us know about the issue you're experiencing.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order, we would recommend giving it a shot once again.

You can check this Support link for detailed instructions: How do I resolve channel playback issues?

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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CJuhl1988
Level 7

Re: Cornerstone Anywhere app wont load

How do I find the developers name and contact information?

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makaiguy
Community Streaming Expert

Re: Cornerstone Anywhere app wont load

A web search for cornerstone anywhere results in a link: https://www.cornerstoneanywhere.org/

Scroll down to the bottom of that page, and there is a contact form.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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