Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Constantly clicking resume on History channel

I watch the History channel app a lot. The program starts and plays, then a commercial shows. Then it takes me back to the screen for the episode I'm watching and I have to hit resume. It then shows more commercials and the show picks up again. It does that on every commercial break. The show won't play through if I'm not pressing the resume button each break.

32 Replies
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Level 7

History Channel stops and goes back to series episode screen

I am watching the Curse of Oak Island and everytime it goes to thru a series of ads it kicks itself back to the episode screen and I have to hit play again and go thru all the ads before it plays again.   please fix this.  it is annoying as heck.  You are getting your moneys worth with all the ad time.   its getting old and wont be long till i just delete the channel.  Im using the Roku Ultra

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Level 8

Re: History Channel stops and goes back to series episode screen

I am experiencing the exact same problem, on all 3 of my Roku Ultras. I have tried deleting the app and reinstalling it but, same result. My daughter has a different streaming player and she doesn’t have this problem when viewing the History Channel. You are absolutely right they are getting their moneys worth with the commercials. I am not exaggerating, but it seems as if they play commercials every four minutes. 

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Level 13

Re: History Channel stops and goes back to series episode screen

Have you tried removing and reinstalling the channel?

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. After system restarts, find channel via Streaming Channels.

5. Highlight channel and install.

6. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 8

Re: History Channel stops and goes back to series episode screen

Yes, I have tried deleting the app and restarting my Roku Ultra several times and reinstalling the History Channel app. Same problem occurs 

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Level 7

Re: Constantly clicking resume on History channel

OMG I thought it was just me having these issues. What is going on here? I can't even watch the channel anymore its impossible

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Level 8

Re: Constantly clicking resume on History channel

Exactly! I stopped watching it all together. All it does is piss me off. It's a great channel too!

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Community Manager
Community Manager

Re: Constantly clicking resume on History channel

Thanks for the notes here. Have you contacted the channel provider yet to report the issue and see what assistance they are able to offer? 

In general, if you encounter an issue inside a channel, try the following steps: 

1. Remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key and choosing 'Remove channel'. 

2. Restart your device from Settings>System>System restart

3. Add the channel back once more from 'Streaming channels' on the Roku home screen. 

If that still isn't resolving the issue, please let us know a few more details about the model of Roku device you are using from Settings>System>About, along with the specific content you are trying to watch (TV show & season/episode), and any additional details about the ads you see playing. We'll help pass feedback along to the channel provider from there. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 8

Re: Constantly clicking resume on History channel

Please read my post again. This issue isn't about specific commercials. It's about having to hit resume after every break. Shows, any shows,, won't play all the way through.

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Highlighted
Community Manager
Community Manager

Re: Constantly clicking resume on History channel

@Julaws4661  Thanks for following up. We ask for additional details such as this to help take a closer look, and pass along feedback. This can help teams reproduce the issue when investigating. Please try the recommended troubleshooting, and if still unresolved, feel free to provide the requested information so we can help assist you further. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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