Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Compatibility with PrimeVideo

Just to know if Roku mod. 3920 can be used with Prime Video (Amazon) in Mexico..


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Level 15

Re: Compatibility with PrimeVideo

It should be fine as far as the app itself. The 3920 is relatively new (late 2018). Any issues would be due to any region restrictions or other issues with a Mexico address or login.

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Level 20

Re: Compatibility with PrimeVideo

The 3920 is a Roku Premier released in 2018.  The hardware is capable of running Prime Video.

Amazon has made Prime Video available in Mexico, but you can only stream when you are located in the same country in which your Prime Video account is based.  If your account is based in Mexico you should be okay.  If you are just visiting Mexico with an account based elsewhere, you may not be able to stream Prime Video.

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