Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Love2fish
Level 7

Commercial pop ups on bottom of tv screen

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How do you delete the pop up commercials on bottom of tv screen on 2020 Roku Express?

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atc98092
Level 21

Re: Commercial pop ups on bottom of tv screen

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That's your TV. It's in Store or Retail mode, not User mode. I can't say where in the settings you can change that, but it will be there somewhere. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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atc98092
Level 21

Re: Commercial pop ups on bottom of tv screen

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I'm not sure what you mean by pop-up commercials. If you're on the home screen, Roku does put ads on the right side of the screen. But that's the only place Roku puts ads. Once you're using a channel, any channel, the channel provider is responsible for everything you see on screen. If you're using The Roku Channel, then yes Roku would be the one that's doing that. I rarely use that channel, but I've never seen ads displayed on the screen bottom there. 

So, whatever channel you're watching is responsible for the ad you're seeing. If it's not The Roku Channel, then you need to talk with whomever is offering that channel.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Love2fish
Level 7

Re: Commercial pop ups on bottom of tv screen

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It’s on bottom of screen all the way across...ie.....series 6, energy efficient, action motion plus, all share...

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Love2fish
Level 7

Re: Commercial pop ups on bottom of tv screen

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atc98092
Level 21

Re: Commercial pop ups on bottom of tv screen

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That's your TV. It's in Store or Retail mode, not User mode. I can't say where in the settings you can change that, but it will be there somewhere. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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