Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Danialeja94
Level 7

Re: Colombia TV App RCN and Caracol channels are not working

como hago para ver caracol 

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RokuMary-F
Roku Employee
Roku Employee

Re: Colombia TV App RCN and Caracol channels are not working

Hi @Danialeja94,

Thanks for posting in the Roku Community!

Please be noted that we support English in the Roku Community and translate to respond to an unsupported language to understand the issue or inquiry.

Where are you currently located? 

Please let us know and we'll continue assisting you from there!

Regards,
Mary

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JaySeb824
Level 7

Re: Colombia TV App RCN and Caracol channels are not working

Hi Roku Team, seems like Colombian users as myself, we are not able to use the app appropriately as the national channels are not showing up. Please, if there's any advise, will be greatly appreciated.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Colombia TV App RCN and Caracol channels are not working

@JaySeb824

Thanks for the post.

For more information about those channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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