Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Re: Cold Case

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I think its a glitch cuz it's randomly happened before when I watched cold case a few months ago. Same exact episodes were missing & then hrs later they came back.

Level 9

Re: Cold Case

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I don't think it was a glitch because the "leaving this month" banner has been on nearly the entire month. As of yesterday, the banner disappeared! I'm hoping this means it will remain on the Roku Channel.

Level 8

Re: Cold Case

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I was so confused because those episodes disappeared in the middle of the day yesterday.  I went to start season 7 and noticed episodes were missing, and then realized that episodes of season 6 that I had JUST watched a couple hours earlier were now missing.

Re: Cold Case

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Well I dont know then. Like I said it happened to me before while I was binge watching cold case & the missing episodes came back. Because I remember I was trying to watch the ep weddings one time awhile ago & all of a sudden the ep disappeared. I had to watch it on 123 movies then after I did that I reopen the app & it came back on there. I know all of the episodes should be on there cuz I binge watched the entire series 7 to 8 times now maybe even more. Tbh I lost count lol. Hopefully they do come back. I mean I haven't seen a leaving soon section, but who knows.

Level 8

Re: Cold Case

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Well your comment gives me hope that they’ll come back!  And actually some already have.  Yesterday after some episodes disappeared, Roku had exactly 100 episodes.  Today they have 116, meaning 40 are still missing but 16 returned since yesterday.  The specific episode I noticed that disappeared but returned today is season 7 episode 3, jurisprudence.

this is honestly so weird.  Like I can understand taking off entire shows, but random episodes disappearing, reappearing, the “leaving this month” banner disappearing.  I just Roku was a little more transparent.

Re: Cold Case

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That is really weird. I honestly didn't know what to think when it first happened. But it's good to know that I'm not the only one it happened to the second time around cuz I was so annoyed a few days ago when the episodes disappeared again so inconvenient. Its good that some are coming back from what you're telling me. Got my fingers crossed still. I wish someone from roku would give us confirmation. I have tubi tv too & shows n movies that they take off they bring back cuz ppl asked so I don't see why roku can't do the same. If I was them I wouldn't think twice because that's keeping costumers happy.

Re: Cold Case

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Yay! Did you get a response from them? 

also, there is a bunch of eppies missing in season 7 :/ I noticed. 

bingin’ hard because I’m afraid they will take it down! 

Level 7

Cold Case

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I am currently binge watching Cold Case, trying to finish it before it goes off at the end of the month. I'm in season 6. I just finished episode 9. Episode 10, "Street Money," is not there. Also, looking ahead, episode 12 and 13 are not there either. Is there some way to watch them? Is there some reason they are not included? Thanks.

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Level 10

Re: Cold Case

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Well here it is,  October 31st and I'm still watching Cold Case! Almost through season 5. The banner is gone. Atleast we have it for Halloween!  I will miss relaxing in the evenings watching it with my kitty kiddo!

Level 8

Re: Cold Case

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12:37 EST and cold case is still on! Lookin good so far!