Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


I just downloaded HBO max on my roku and it's asking me for a code. Where can I find the code?

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Level 16

Re: Code

It depends on whether it's Roku asking for your 4-digit PIN (which you or the owner of the Roku account would have set) or the app asking for a code. 

Apps will generally provide a URL -- along the line of or or something similar -- that you'd go to on a browser and enter. That's usually when you are logging in to the app after it's been added.

The 4-digit PIN is something you (or whoever set up or manages your Roku account) would have set.

Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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