Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lorisinacori
Level 7

Code 012-1206-403

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I am trying to watch the ABC app and I keep getting a screen that says:

Needs to be Authenticated Code: 012-1206-403  

I have deleted the abc app and reinstalled it and I still cannot get the app to work.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Code 012-1206-403

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@Lorisinacori 

Thanks for the inquiry.

Please be aware that ABC is considered an authenticated channel and will required a TV or cable subscription for full access to the channel.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?

If you have already authenticated the channel and are still experiencing the issue, we would recommend reaching out to ABC support for further assistance. You can reach them here: https://support.abc.com/hc/en-us


Thank,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Code 012-1206-403

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@Lorisinacori 

Thanks for the inquiry.

Please be aware that ABC is considered an authenticated channel and will required a TV or cable subscription for full access to the channel.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?

If you have already authenticated the channel and are still experiencing the issue, we would recommend reaching out to ABC support for further assistance. You can reach them here: https://support.abc.com/hc/en-us


Thank,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Tclah918
Level 7

Re: Code 012-1206-403

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I kept getting same code for a couple channels and couldn't get a answer so started with unplugging roku then checking connection unloading app and reloading it. None of that helped. I logged out off app then relogged in with activation code. That worked.. 

Hope it works for you

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pfa0961
Level 7

Re: Code 012-1206-403

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I removed the ABC app from my Roku TV, then added the channel back.  I'm trying to sign back into ABC.com from my Roku, but when I get the 3 step process to login to ABC account, I am given 5 letters.  I use those letters to sign into ABC from my desktop computer and it's authenticated there and my desktop shows I'm logged into ABC on my TV.  So I try to watch the episode again and it's still giving me that message with that code.

I've called ABC and my cable provider - Ziply!  Still not sure what else to do.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Code 012-1206-403

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@pfa0961

Thanks for the post.

Please make sure when removing a channel, that you restart your device before adding the channel back again and authenticating the channel.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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